About Joseph Ferme Plumbing and Heating Inc.
It’s About Pride & We Stand Behind Our Work
The Ferme name has been a staple of the Islip community for many years. Joseph Ferme Plumbing and Heating Inc. began as the first oil fuel company in the area. When the brand was bought in 2019, we wanted to stay true to the history of the company and the fact that Joseph Ferme is a household name that carries a ton of weight in the community. Since then, we have been determined to serve as problem solvers for our customers and provide them with unbeatable home comfort solutions.
We’re Committed to Exceeding Expectations
Part of what makes our company unique is the fact that we don’t believe in having titles. Each member of our team is a partner and we all work together as one. Additionally, we don’t wear multiple hats; each partner specializes in only plumbing or HVAC work. When we arrive at your property, we remain present in the moment, focusing on how we can help you. Our goal is to educate each customer and serve them honestly. In addition to addressing the nature of your service call, we will also perform a full audit of your plumbing system and fixtures, specifically checking for additional issues such as leaks. This is not to try to sell you additional services; instead, it’s to show you how much we care about you and to make sure everything else is working as it should. We will communicate all of our findings in a language that’s easy for you to understand.
Our Islip plumbers and HVAC professionals are determined to earn your respect and make you a customer for life. We will treat both you and your property with the utmost respect. You will receive real time texts and emails that announce when the service call has been dispatched, a picture and biography of the dispatched partner, and a link to track the vehicle. Our partners will arrive in clean uniforms with shoe covers and our own welcome mats to ensure we keep the area tidy. You can also rest easy knowing we won’t skip off to perform another job. The partner that initially arrives will complete a full diagnosis. Should you have a larger issue that will take more time to address, we will have a second partner lined up to take over if your initial one has to leave to another appointment. We want to make our process as streamlined and transparent as possible.
A Community Focused Company
At Joseph Ferme Plumbing and Heating Inc., we want to add value to the community and our hands are open to help in any way possible. Unlike other plumbing and HVAC companies in the region, we are only concerned with local jobs and we will not travel outside the Islip area. Additionally, we love to give back to the community. We hold the Ugly Boiler Contest as a way to donate equipment to those in need. We also enjoy educating others. We have recently been joining mom groups to educate them outside of service calls. We also have the Junior Plumber program to mentor the community’s youth.
Streamlined, Transparent Process
We send a text message and email as soon as the call is dispatched with a picture and description of the partner coming to your home. We also provide a GPS link to their vehicle so you can track their arrival in real-time.
Professional and Respectful
Our partners arrive uniformed and prepared to keep your home clean and tidy. Our team wears booties while in your home, brings their own welcome mat for the front door to keep dirt out, and cleans up when we are done!
100% Satisfaction Guaranteed
Your time is valuable to us and we know you don't have time to wait around. That's why I'll be there when I say I will, I guarantee it! If we're not there when we said we would be there, the service call is free.
Our hands are open to the community. We believe strongly in mentoring the local youth and giving back to the community we serve. We regularly donate free equipment to those in need through our contests!